Virtual Mason45.1 - App Store

Telehealth at Virginia Mason (Virtual Mason) uses advanced technology to bring care to patients wherever they need it - at home, during specialty care at your Virginia Mason clinic or with specialists at your closest hospital.

Use of this app requires an individual invitation link, which you should have received through email, or access to a unique waiting room URL. Clicking on the invitation link or web site link and following the instructions will automatically launch this app and will allow access to its features.

Version History Improved Stability and Performance

This update resolves connectivity issues experienced by some users on iOS 17 or higher. (Note: We recommend updating your device to the latest iOS version for optimal performance).
We've also made improvements to address screen blurring issues that could occur when using the app.

Enhanced Telehealth Experience

We've fixed an issue that previously interrupted telehealth sessions when receiving a phone call. This ensures a smoother and more reliable experience for your virtual consultations.

Focus on Future Innovation

To ensure we continue to provide the best possible experience, we are no longer supporting iOS 13. We encourage users to update their devices to a newer iOS version to take advantage of the latest features and security updates. 45.1 09/05/2024 Pin Participant: Ability to pin up to two individuals in a call, allowing you to see them side by side. Users can unpin a user by clicking on the pin icon or by going to the context menu.

Videocall layout: On an iPhone, Patients will see a similar videocall interface as the iOS Provider App. Patients will now be able to see all the users by scrolling through the thumbnails at the top of the screen.

A 'Doctors Bag' icon is displayed next to the provider's name to help patients easily identify providers on the call.
A 'Globe' icon is displayed next to an Interpreter's name to help patients easily identify interpreters on the call.

In a group call when a patient joins later in the call, they will now see Provider's video on their main view

Mute Call: Practitioners can mute users during a session. When they do, users will see a notification. 44.1 01/05/2023 • Session controls for iPad:
Similar to other Teladoc Health applications, the session controls are now at the bottom of the screen. Users can view hidden session controls by clicking on the more option.

• Thumbnail layout changes for iPad:
Thumbnails are re-arranged at the top of the screen instead of laying over the patient video. The user can scroll through all thumbnails.

• Nudge users to native app:
If the user has the appropriate iOS App installed on their device, when a user clicks on the appointment link, the iOS App will launch.

• Blur Background:
A user can now blur their background by enabling this new feature in a call. This will helps to have professional calls between patient and practitioner.

Note: Blurring background might not prevent sensitive information from being visible to other people in the call.
Note: If you don't see this option in the video session, then the feature might not be available on your iOS device.

• Support International language on iOS Apps:
The user can now see the text in the language set as the default language on their iOS device. The following languages are supported as part of this release: Spanish (Spain),
Chinese (Hong Kong), English (Canada), English (United Kingdom), German (Germany), Greek (Greece), Portuguese (Brazil), Portuguese (Portugal), French (France), Italian (Italy).

Improved User Experience:
• User will no longer see the black placeholder thumbnail for the user in the main view. The practitioner will be able to view the user name in the top left corner of the main view and the context menu in the top right corner next to the name.

Chat icon update:
• Practitioners and Patients will see a new chat icon for a new unread message.

New update notification:
• User will be presented with a message to update their iOS App when a new release is available in the App Store.

App and SDK Version:
• The version number and SDK can now be seen under iOS settings.

• Interpretive services:
A practitioner or other medical professional now have the ability to request interpretive services for a patient session. Users in the video call will see interpreter service-specific notifications when an interpreter is requested in the call. Kindly contact our team to enable this service for your organization.

• Feature enhancements:
Putting a patient on hold within the virtual encounter: Practitioners can now put individual patients On Hold within a virtual encounter so they can have a private conversation with other users. Practitioners can resume the ongoing call with their patient by clicking on the Resume button.

• Improved user experience:
Speaking icon: User will see a green circle with a microphone icon next to the participants who are speaking in the call. The new icon will be under the participant name in the main screen or at the bottom right corner for the thumbnails.

Microphone mute indicator: The ability for users to know who has muted their microphone has been enhanced by the display of a muted microphone icon next to the participant's name.
• Bug Fixes 42.1 08/23/2021 • Improved session monitoring: Actively checking if the patient has gone away from the app during the intake process or during the video call and if so, to properly update their status and disconnect the patient from the session
• Improved user experience: User will be presented with a gender-neutral silhouette (instead of the black screen) when someone mutes their video
• Support lockdown network: All traffic (media and signalling) for iOS Apps now proxies through the Teladoc Health network 4.40.3 10/06/2020 Minor improvements.
Fixed bugs in chat. 2.4.6 06/06/2019 Changed name.
Small improvements. 2.4.5 05/09/2019 2.4.4 05/02/2019